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Refund Policy

Last updated: January 2025

1. General Policy

We offer refunds within 7 days of purchase if you have consumed less than 10% of the acquired credits.

2. Subscriptions

First month: Full refund if requested within 7 days and you've used less than 10% of credits.

Subsequent months: No refunds, but you can cancel at any time. Your access continues until the end of the paid period.

3. Credit Packs

Proportional refund within 7 days if you've used less than 10% of credits. The refund amount is calculated based on unused credits.

4. How to Request a Refund

Contact contact@seducser.com with:

  • Order number
  • Purchase date
  • Reason for refund
  • Confirmation that you've used less than 10% of credits

We will respond within 48 business hours.

5. Processing Time

Approved refunds are processed within 5-10 business days through Mercado Pago. The refund will appear in your original payment method.

6. Exceptions

Refunds are NOT available for:

  • Change of mind after using 10% or more of credits
  • Violation of terms of service
  • Fraud or system abuse
  • Purchases older than 7 days
  • Credits earned through promotions or bonuses

7. Trial Credits

Free trial credits are not eligible for refund as they have no purchase value.

8. Subscription Renewals

If you forget to cancel and your subscription renews, you have 24 hours to request a refund of the renewal charge, provided you haven't used any credits from the new billing period.

9. Disputes

Before filing a chargeback with your payment provider, please contact us. We will work with you to resolve any issues. Chargebacks may result in account suspension.

10. Policy Changes

We reserve the right to modify this refund policy. Changes will be posted on this page with an updated "Last updated" date.

11. Contact

For refund requests or questions: contact@seducser.com

SED Coach AI - Multi-agent artificial intelligence system for conversational coaching

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System developed by Alejandro Valencia

Consultant specializing in automation and AI integration in business processes

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